Contact us
Contact us
Do you have questions about a custom design or maybe an event you'd like us to attend? Feel free to reach out with all your details! You can also call and/or email our support team directly at (347) 541-4145 tourlords@gmail.com.
If you have a press inquiry please add the name of your outlet in the subject line.
If you have questions about wholesale pricing for bulk orders please type ATTN Sales Team in the subject line and someone from our team will provide all the details.
FAQs, Returns, exchanges, & refunds
How do I determine my size?
Refer to the item’s size notes. Our items are one-of-a-kind creations; therefore, they come as is, including size variations.
How can I track my order?
We happily ship internationally. Shipping rates and delivery times vary by location. You can find more details during checkout or contact us for specific inquiries.
Once your order ships, you will receive a tracking number via email. Use this number to track your package through our shipping carrier's website.
What is your return & Refund policy?
We do not accept returns and do not provide refunds. However, if the item does not fit, we may consider providing a credit for your next purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods like Cash App and Venmo. During checkout, you can choose your preferred payment option.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Contact us immediately with your order number and requested changes.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and redeemed online. They make great gifts for family and friends.
Following these care instructions will help preserve the beauty and longevity of your one-of-a-kind wearable art piece for years to come.
Hand Wash Only: To maintain the integrity of the artwork, hand wash the garment in cold water with a mild detergent.
Avoid Harsh Chemicals: Do not bleach or use harsh chemicals that could damage the colors or fabric.
Air Dry: After washing, gently squeeze out excess water and lay the garment flat to air dry. Avoid wringing or twisting to prevent distortion.
Avoid Direct Sunlight: Store the wearable art piece away from direct sunlight to prevent fading over time.
Handle with Care: Due to the unique nature of the artwork, handle the garment with care to avoid snags or tears.
Ironing: If necessary, use a low-temperature setting and place a cloth between the iron and the artwork to protect it.
Professional Cleaning: For intricate or heavily embellished pieces, consider professional dry cleaning to ensure proper care.
Storage: Store the wearable art in a cool, dry place away from moisture and humidity. Avoid hanging heavy items on top to prevent stretching.